Omotenashi service spirit in management and operation helps the residents enjoy life to the fullest and contribute to profitable investment in real estate.
In Japan, Omotenashi is a welcoming Customer with a sincere heart. That is the art of hospitality, serving Customers with great caring.
Omotenashi service spirit originates from the Japanese tea ceremony to bring guests the most comfort. It begins with choosing teapots, teacups, flowers, and decorations according to the drinker’s preference. Seeing the effort of the host, the guests also responded with respect. So on, both the host and the guest co-create a friendly and respectful environment. That is also the cause of the Omotenashi service spirit, which was formed and applied in the Japanese service industry.
Customer care service is divided into five levels by the Japanese. It includes morals, manner, service, hospitality, and omotenashi. In particular, Omotenashi is the pinnacle with three identifying factors:
Japanese tea ceremony artists can spend on finding suitable cups with Customers. Just like this, the business must spend on observing, talking, and trying to do the best job.
A genuine smile is the simplest way to make a good impression on customers without spending any money. That is considered the best weapon by businesses around the world, including Vietnam, which is vying for it.
“Everything must come from the heart must be lived.” Therefore, when implementing the spirit of Omotenashi, you must be wholehearted and devoted to the Customer. That is small but is the fastest path to the Customer’s heart.
The Japanese service spirit has infiltrated and influenced countries such as Vietnam. The Japanese communication culture's standard behavior has become a habit, and the rest of the world admires and appreciates it. Taisei VN is a member of Taisei Corporation Japan with over 63 years of management and operations experience. Omotenashi is the god of service in Taisei VN's projects. Based on the four customers, employee, community, and social philosophies, as well as continuity and improvement. Taisei VN is now a prestigious partner of many key projects after many years of establishment and development, not only because of its top-notch service quality but also because of the Japanese standard Omotenashi service style. Customers who visit the projects managed and run by Taisei VN will notice how well they are planned and how hard they work.
During the process of management and operation, we always put customer satisfaction first, providing separate management-operation solutions. Taisei VN's customer care system is always active 24/7, ready to support and solve problems in a short time. In addition, the management team always recognizes the challenges and possible incidents and proposes solutions suitable to the actual situation. Show sincerity, meticulousness, and thoughtfulness in each service Taisei VN brings to customers.
Aware of "Everything must come from the heart must be lived," the staff at Taisei VN are all trained for at least 6 months with small movements such as smiling, how communicating with customers, and always being present. ready and give appropriate support actions, etc. At the same time, understand the diversity of customers in terms of age, gender, tastes, and regional culture. We ensure an attitude of respecting differences and the "no barriers" philosophy between regions and countries.
With the goal of awareness of employees, We always strive to build a professional working environment, set a target, and have a separate training program.
With the desire to apply the Omotenashi spirit to bring the highest satisfaction to customers, we constantly train and maintain skills to always create outstanding values for the community, our customers, and our employees.
.................................................
Contact information:
Taisei VN
Address: P.1901 Saigon Trade Center, 37 Ton Đuc Thang, Ben Nghe Ward,1 district, Ho Chi Minh city.
Call Center: 0909 411 885 | 0911 401 955 | 0979 045 766
Email: Cs@caresolutions.com.vn
Linkedin: https://www.linkedin.com/company/altarahospitalitygroup/
Facebook: https://www.facebook.com/altara.com.vn/
