Customer Experience in Building Management And Operation Services

The global market trend is increasingly developing, and customers always search for comprehensive management and operation services. It enhances the customer experience while striving for the best value for the investors.

Customer-focused management

Development, operation, and maintenance of the building are included in management and operation services. Nonetheless, many businesses have changed their strategies in order to provide the finest services possible to their customers. This factor will attract potential consumers to the project in the future.

Factors

Technology

Numerous adjustments have been made to the Customers' habits. After two years of infection with COVID-19, health becomes an increasingly important factor. To achieve this aim, the building management and operations unit must prioritize technology, particularly response time and support for Customers or residents through the communication system.

Therefore, the application of smart technology to management and operations will expedite the resolution of requests from residents and tenants. It makes the process of updating information and ensuring their health more convenient.

With the Taisei VN application, residents and occupants can access building-specific information via mobile applications. Instead of communicating via communication channels such as bulletin boards or direct contact with the building's management board, tenants will be notified through a text message service. This also aids the board of directors in gaining a swift understanding of the situation and expediting the resolution of problems.

Additionally, this Taisei VN software contributes to the optimization of the process between the Investor and the Board of Management via its automatic update system.

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Taisei VN applies smart technology in building management and operation process

Security

It is the second factor in enhancing the Customer's experience when using the building's services. Only in the first months of 2023 have there been many fires, explosions, and instability in apartments and buildings. This has greatly impacted the project's brand image and quality of life. Investors need to focus on security factors and organize training sessions to ensure safety.

Reputable security units with years of experience should be chosen, and a management plan and close supervision are required to ensure the most effective security control.

With its multi-industry ecosystem, Taisei VN offers the investor a comprehensive solution, inclusive of security services, with a custom-designed plan. And is undertaken by a team of elite security personnel, who are fully armed and always prepared to serve and respond to situations and incidents.

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Taisei VN provides professional security services

Activities for residents

Taisei VN is always interested in comprehending its consumers in order to provide them with unique experiences. Each activity is designed exclusively for residents and consumers, including children.

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Activities are organized periodically and regularly at the project

Taisei VN strives to provide customers with services of exceptional quality that meet international criteria. In addition, promote culture through periodic events and activities conducted at the project.

As an industry leader in building management and operation, Taisei VN establishes distinct standards and endeavors continually to enhance the customer experience. Contributing to the development of a robust and civilized residential community and providing the investor with numerous long-term benefits.

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Contact information

Taisei VN

Address: R. 1901 Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, HCMC

Call Center: 0909 411 885  |  0911 401 955  |   0979 045 766

Email:  Cs@caresolutions.com.vn  

LinkedIn: https://www.linkedin.com/company/altarahospitalitygroup/ 

Facebook: https://www.facebook.com/altara.com.vn/

 

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