Based on the nature of the service industry and its reliance on human interaction, Taisei VN places a strong focus on personnel training, particularly soft skills, to increase the capacity of employees and provide Customers with the best possible experience.
Under the direction of Mr. Phan Ngoc Anh Tuan, Taisei VN recently organized a training course on "Communication Skills and Teamwork" for all employees at the company's office.
"Presentation, listening, and observation is crucial factors that determine the success of communication. To maximize the effectiveness of communication, employees must be well-prepared and organize the main content so that listeners can easily comprehend the information required to perform this job. Additionally, the attitude merits consideration because it influences and dominates the communication process. You maintain emotional control and restrict stressful situations to Customers and colleagues. Specifically, you should avoid communicating in local languages and adapt your language to the culture of each region," Mr. Phan Ngoc Anh Tuan shared. Simultaneously, he provides examples and experiences from his interactions with coworkers and Customers.
The training session “Communication skill and teamwork” at Taisei VN
Additionally, teamwork is a crucial element for employees. Most office jobs require communication between departments. According to what Mr. Tuan shared, effective teamwork is predicated on the consolidation of information among team members, the avoidance of individual conversations, and the observance of deadlines. As a result of the fact that, in the context of teamwork, even minor errors can have a significant impact on business operations, it is essential to avoid making any errors. During the training session, all team members will learn how to implement processes so that the team receives and completes tasks with maximum efficiency. Principles and practical experience imparted to group members to ensure maximum efficiency.
Training session space
This training course has equipped participants with communication and teamwork processes knowledge and skills. Consequently, they can improve their skills, meet their job requirements, and face future challenges.
With a focus on long-term development, Taisei VN recognizes the significance of human resources. To support the staff in their efforts to develop and improve service quality, resulting in the highest possible Customer satisfaction, We always organize training sessions on different topics.
